Effective Date: 05/11/2024
At Niko Home ("we", "our", or "us"), we are committed to ensuring that you are fully satisfied with your purchase. If you are not completely satisfied, we are here to help. Please review our refund policy below for information on how we handle returns and refunds.
1. General Return and Refund Policy
We accept returns and issue refunds in the following circumstances:
- Damaged or Defective Items: If your product is damaged or defective upon arrival, please contact us within 24 hours of receiving your order to initiate a return. We will offer a full refund or a replacement at no additional cost to you.
- Incorrect Items: If you receive an incorrect item (e.g., wrong size, color, or product), please notify us within 24 hours of receiving your order. We will arrange for a return and send you the correct product or issue a full refund.
- Change of Mind: If you are not satisfied with your purchase for any reason (other than defects or errors), we may accept returns for items in unused, resellable condition, depending on the specific product category, and within a certain time frame.
2. Refund Process
If you are eligible for a refund under this policy, we will process your refund according to the following steps:
1. Request a Return Authorization: Contact our customer support team at support@niko-home.com to initiate the return process. Please provide your order number, the reason for the return, and any relevant details (e.g., photos of the damaged or incorrect item).
2. Return the Product: After we approve your return, we will provide you with return instructions. You must return the product in its original packaging and condition (unless the product is defective or damaged). You will be responsible for the return shipping costs unless the return is due to an error on our part (such as receiving a damaged, defective, or incorrect item).
3. Refund Processing: Once we receive and inspect the returned product, we will process your refund within 15 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
4. Non-Refundable Items: Some items are not eligible for a refund. These include:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
3. Return Shipping Costs
If you are returning an item due to a mistake on our part (such as a defective or incorrect item), we will cover the cost of return shipping. However, if you are returning an item for other reasons (e.g., change of mind, wrong size, etc.), you will be responsible for the return shipping costs.
4. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please follow the return process for a refund and place a new order for the item you wish to exchange it for.
5. Late or Missing Refunds
If you haven’t received your refund after the specified processing time:
- First, check your bank account or payment method for any updates.
- Then, contact your payment provider or bank, as it may take additional time for the refund to be processed.
If you’ve done all of this and still have not received your refund, please contact us at refund@niko-home.com .
6. Customer Support
For questions or assistance with your return or refund, please reach out to our customer support team at:
- Email: support@niko-home.com
- Phone: [Customer Support Phone Number]
- Address: [Your Company Address]
We are here to help and will do our best to resolve any issues promptly.
7. Changes to This Policy
We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated. Please check this page periodically for updates.